Frequently Asked Questions
- When was Outback Chair Company founded?
- Where is Outback Chair headquartered?
- Who are the company's key executives?
- What is ""hanging"" furniture?
- What do hanging chairs offer that's different from a hammock?
- Is hanging furniture from Outback Chair just for outdoor use?
- Are all parts and accessories included with Outback hammocks, hammock chairs and hanging chairs?
- What accessories are available?Are your hanging chairs, hammock chairs and hammocks easy to clean?
- What's the difference between a classic cotton hammock versus one made of polyester, olefin, polycord or acrylic?
- How long do hanging chairs, hammock chairs and hammocks last outdoors?
- Will salt water damage Outback hammocks and hanging hammock chairs?
- Lots of manufacturers offer hanging chairs. What makes Outback Chair's products different?
- What is Outback Chair's warranty?
- What is your return policy?
- Does Outback Chair sell its furniture wholesale to Big Box stores?
- What types of retailers sell Outback Chair's hanging furniture?
- Outback Chair sells directly to consumers on your website. Are you competing with your dealers?
- What about special orders?
- Does Outback Chair Company ship internationally?
- How can I get more information on becoming a dealer?
When was Outback Chair Company founded?
We started the company in 1997, making indoor and outdoor hanging furniture - hammock chairs, hammocks, and indoor and outdoor lounge chairs. (Over ten years ago, although it seems like yesterday.)
Where is Outback Chair headquartered?We are based in San Diego, where we have our corporate headquarters.
Who are the company's key executives?Jack Bass, President and Danielle Abel, Vice President.
What is ""hanging"" furniture?It's not in Webster's, but we define it as furniture that is suspended above the ground from one secure point for chairs, recliners and hanging lounge chairs and from two secure points for hammocks. The emotional definition? Outback Chair's indoor and outdoor hanging furniture has the ""attitude of latitude"" and thereby raises relaxation to a whole new level.
What do hanging chairs offer that's different from a hammock?Hanging chairs, recliners and hanging chairs are suspended from just one point, and therefore take up less space. This makes them perfect for balconies. Additionally, you sit back in a hanging chair rather than lie down as you do in a hammock. Lots of folks find hanging chairs, recliners, and hanging lounge chairs more relaxing and comfortable, especially for reading and enjoying a favorite summertime beverage. Of course, it's pretty easy to visualize yourself catching a couple of Zs in an outdoor hanging lounge chair!
Is hanging furniture from Outback Chair just for outdoor use?Outback's hanging furniture rises above the ordinary out back on the deck or patio, by the pool, or in the garden. Our range of indoor and outdoor hanging furniture is well-suited for outdoor and indoor transitional areas, such as three-season porches, sunrooms, solariums and conservatories. And, many homeowners enjoy hanging our hanging chairs, recliners and hanging lounge chairs indoors in family rooms. Teenagers also like to hang out in our hanging chairs in their bedrooms and dorms.
Are all parts and accessories included with Outback hammocks, hammock chairs and hanging chairs? What accessories are available?All Outback Chair hanging chairs, hammock chairs, lounge chairs, and hammocks come complete with necessary hanging hardware, including an eye lag screw, a hook, and a chair. Basic hardware is listed for each product on the product's web page. Consumer may wish to purchase additional springs, swivels, pillows or reversible pads. For instance, reversible pads may be used with our rope hammocks, converting them into luxurious outdoor beds. Optional frames are also available, which makes it easy to position a hammock, hammock chair, recliner or lounge chair outdoors or indoors in locations where there are no suspension points.
Are your hanging chairs, hammock chairs and hammocks easy to clean?Of course. Our hanging chairs, hammock chairs and hammocks can be cleaned by using a soft brush or cloth and warm soapy water. Hang them our to dry or dry them on a flat surface. But, please, no chemical bleaches. Washing machines and tumble dryers are also a no-no.
What's the difference between a classic cotton hammock versus one made of polyester, olefin, polycord or acrylic?The most comfortable hammocks are generally made of cotton. The synthetic materials do offer greater durability and stain resistance.
How long do hanging chairs, hammock chairs and hammocks last outdoors?It depends where you locate them. A variety of care and environmental factors affect the life of a hanging lounge chair, hammock chair or hammock, and that makes it difficult to say just how long they will last. Sun, salt and the severity of seasonal changes all make a difference. The type of fabric also plays a role. For example, our Basket Weave Loungers and Quilted Fabric Hammocks are made of UV-treated, waterproof 600 x 600 denier polyester fabric. Our Poly Cord Rope Chair and Hammock are made from all-weather poly cord rope. These synthetic fabrics stand the test of time and extend the life of our hanging hammock furniture. That said; given proper care and appropriate use, all our indoor and outdoor furniture will provide enjoyment for many years of stress-free relaxation.
Will salt water damage Outback hammocks and hanging hammock chairs?Yes. After all, salt water damages just about anything. To increase longevity, keep Outback Chair hanging furniture dry and store it indoors when not in use. Commercially available fabric protectors can also help. Follow the instructions carefully.
Lots of manufacturers offer hanging chairs. What makes Outback Chair's products different?Our indoor and outdoor hanging furniture is real furniture. From the careful selection of first-rate raw materials through meticulous manufacturing and final finishing processes, Outback Chair Company crafts real furniture that offers real value. Outback Chair Company also offers the most extensive range of hanging furniture on the market, with many new styles launched every season.
What is Outback Chair's warranty?Every hanging hammock chair and hammock from Outback Chair Company is backed by a factory warranty against faulty workmanship or weak materials. The individual warranty of each product varies; see the appropriate webpage for details. Proof of Purchaseis required for refunds.
What is your return policy?If you bought an Outback Chair product from one of our dealers, check with the local retailer from whom you bought your item. For products purchased directly from Outback Chair, returns are accepted only if the item is still within the original unopened packaging. If the item has been opened, we cannot accept the return. A 15% restocking fee is charged for each return. Shipping charges are non-refundable. Refunds are processed and checks are sent via USPS. Please contact us at 800.444.7998 or info@outbackchair.com within 30 days of receipt of your merchandise. We will respond within 24 hours.
Does Outback Chair sell its furniture wholesale to Big Box stores?In a word, no. In two words, no way. Outback Chair does not design and manufacture mass merchandise for mass merchants. We offer imaginatively designed, well-made furniture that provides genuine comfort at a sensible price for discerning consumers and the independent retailers who serve them.
What types of retailers sell Outback Chair's hanging furniture?A wide variety of retailers - hardware stores, lawn and garden centers, pool and spa dealers, gift boutiques, casual furniture specialists, and hammock stores - have found Outback Chair's hanging chairs to be a successful and profitable line.
Outback Chair sells directly to consumers on your Web site. Are you competing with your dealers?No. As a convenience to consumers, Outback Chair does offer the option of ordering direct from our Website. But Outback Chair never undercuts our dealers' retail prices.
What is the minimum initial order for dealers?One piece.
What about special orders?Special orders don't upset us. We stake our success on the success of the independent retailers who sell our hanging chairs, loungers, recliners and hammocks. So, when a dealer needs our help with a special order or assistance with a promotion, we hang in with them.
Does Outback Chair Company ship internationally?Sure. We can ship our products to any country serviced by UPS.
How can I get more information on becoming a dealer?Check out our Dealer page or give us a call toll free at 800.444.7998.